Contact 1Red Casino: Live Chat, E-mail and Complaint Procedure
You can reach the 1Red team through live chat, opened with the round button in the bottom-right corner of the site, or by e-mail at [email protected], which is monitored at all times and costs nothing to use.
Ways to reach 1Red
| Channel | Contact / where to find it | Hours |
|---|---|---|
| Live chat | Round button, bottom-right corner of the site | - |
| [email protected] | At all times |
Using live chat
- Go to any page of 1red.com or the 1RED Casino app.
- Click the round button in the bottom-right corner.
- Write your question and send it.
- Keep the chat open until an agent replies.
Writing an e-mail
Anything that should be on record goes by e-mail: self-exclusion, closing an account, updating personal data, privacy requests and complaints. Self-exclusion is only processed by e-mail sent from your registered address.
To speed things up, include your account e-mail, a short description with the date and time, and for payments the amount and method. Screenshots help; passwords and full card numbers should never be sent.
Which channel for which question
- Bonus or game questions: live chat, with the name of the offer or game.
- Missing deposit or payout: live chat first, e-mail if documents are involved.
- KYC: upload documents in the account; ask by e-mail if more is needed.
- Self-exclusion or account closure: e-mail only.
- Complaints: e-mail with "Complaint" as the subject.
Answers you can find yourself
- Common questions: see our FAQ.
- Payments: limits and timing on our payments page.
- Registration and KYC: our registration page.
- Promotions: our bonuses page.
- App: our app page.
Plenty can be checked directly in your account.
Visit 1RedHow complaints are handled
Send the complaint to [email protected] with the subject "Complaint", your name, surname, phone number, a clear description and the dates and times involved. Receipt is acknowledged within 24 hours.
Support investigates and escalates internally where needed, keeping you informed in English. A final, written and reasoned answer is given within 8 weeks at most. Only the account holder may file a complaint.
Avoiding impostors
1Red uses only the two channels above. It never asks for a password, a verification code or a payment to release funds or unlock an account.
Treat any such request as fraud, stop replying and report it to [email protected].
Help with gambling problems
Self-exclusion for a set period or permanently is arranged by e-mail, and international organisations like Gambling Therapy and Gamblers Anonymous offer independent help; 18+ only. More on our responsible gambling page.
Company information
1Red is run by TESSERA LIMITED S.R.L. under License No. ALSI-202410047-F12 from the Government of the Autonomous Island of Anjouan. See our about page.
Contact FAQ
What is the fastest way to contact 1Red?
Live chat via the round button on the site. For anything requiring a written record, such as self-exclusion, closure or complaints, e-mail [email protected].
When is 1Red support available?
The e-mail address [email protected] is answered at all times, and live chat can be opened from any page of the site or app.
Can self-exclusion be arranged in chat?
No. Chat requests for self-exclusion are redirected to e-mail. Write from your registered address and state the period.
How long does a complaint take?
Acknowledgement within 24 hours and a written decision with reasons within 8 weeks at most.
Many answers are easiest to find once you are logged in.
Log in at 1Red