Responsible Gambling at 1Red: Staying in Control and Self-Exclusion
1Red treats gambling as entertainment for adults aged 18 and over, played with money and time set aside in advance. Here you will find how self-exclusion works at 1Red, which signs point to a problem, practical habits for safer play and independent organisations that help.
Our position
Most people gamble for fun, but some develop a harmful pattern that medicine recognises as an illness. Because of that, 1Red keeps minors out, can ask for proof of age at any time and gives every player the option to self-exclude for a set period or for good.
Understanding the risks is the first line of defence, so you will not find any offers on this page. Our support team answers questions about safer play by e-mail without charge and keeps your information confidential unless you agree otherwise.
Tools available
| Tool | What it does | Options | Where to set it |
|---|---|---|---|
| Self-exclusion | Blocks deposits, play, promotions and new accounts, including linked accounts | A set period or permanent | E-mail from your registered address to [email protected] |
Self-exclusion step by step
Self-exclusion means choosing to be locked out of all gambling services for a period you decide. If you believe gambling has become a problem, an indefinite exclusion is our recommendation.
Send an e-mail from your registered address to [email protected] stating the length you want; chat requests are not processed and will be redirected to e-mail. During the exclusion you cannot deposit, play, receive offers, create another account or withdraw the balance. Temporary exclusions run until their end date and cannot be shortened; you are notified by e-mail when they finish. A permanent exclusion can be lifted only by a written request and after a 7-day cooling-off period, and 1Red may refuse or extend it if problem gambling appears to continue.
When to be concerned
- You regularly gamble longer or spend more than intended.
- You chase losses to recover money.
- Essential money, for rent, bills or food, ends up in gambling.
- You borrow or sell possessions to continue.
- You hide your gambling from family or friends.
- Not gambling makes you anxious or irritable.
- Your job, studies or relationships suffer.
Seeing yourself in more than one of these is a signal to pause and get advice.
Safer play habits
- A fixed budget: work out what you can afford before depositing and stick to entertainment money.
- A fixed time: decide how long a session lasts and keep other hobbies in your week.
- No chasing: losses are the cost of entertainment, not a debt to win back.
- The right state of mind: skip gambling when stressed, low, or under the influence of medication, drugs or alcohol.
- Pauses: stop when you feel tired or distracted.
- A single account: it gives you a clear view of your time and spending.
Protecting children
Gambling at 1Red is forbidden for anyone under 18 or under the legal age where they live. A valid government-issued photo ID can be requested at any time, identity verification services are used, and suspected under-age accounts are suspended while 1Red investigates.
Keep your login details away from children, do not let your browser save the password on a family device, and consider a parental-control filter that blocks gambling sites.
Organisations that help
- Gambling Therapy: free support and counselling for anyone affected by problem gambling — www.gamblingtherapy.org.
- Gamblers Anonymous: peer-support meetings for compulsive gamblers — www.gamblersanonymous.org.
These organisations are independent and unconnected to 1Red.
When it is someone you love
Choose a quiet moment, describe calmly what worries you and avoid accusations. Hear their view and make it clear that you want to support them.
Covering their debts or lending money usually keeps the problem going. Point them to professional help, such as the organisations above or a doctor, and remember to look after yourself too.
Write to us
Self-exclusion is arranged by e-mail at [email protected]. All contact options are on our contact page.
The account rules are summarised in our terms and conditions, data protection in our privacy policy and common questions in our FAQ.
Safer gambling FAQ
How can I exclude myself from 1Red?
E-mail [email protected] from your registered address, stating how long the exclusion should last or that it should be permanent. Live chat cannot process the request. The exclusion begins once it is in place and confirmed to you.
Is self-exclusion reversible?
Temporary exclusions end on their set date, after which the account is reactivated with an e-mail notice. Permanent exclusions can be revoked in writing, with a 7-day cooling-off period, and 1Red can refuse if problem gambling seems to persist.
Can I withdraw my balance while self-excluded?
No. The money stays on the account until it is reactivated after the exclusion. This differs from account closure, so plan for your balance before requesting it.
Who can help with problem gambling?
Gambling Therapy offers free online support, and Gamblers Anonymous runs peer-support groups. A doctor or other health professional is also a good first contact. Neither organisation is linked to 1Red.