1Red Terms and Conditions: What You Agree To When You Play

Opening an account at 1Red means entering into an agreement whose main points are summarised below in everyday language. The other party to that agreement is TESSERA LIMITED S.R.L., and registration counts as acceptance. Last updated: 15.01.2026 (Version 4.0); legally, only the full English text applies.

Who you are entering into an agreement with

Who can open an account

• Minimum age: 18, unless the law where you live sets a higher one.
• Legality where you live: checking whether online gambling is allowed in your jurisdiction is up to you, and the terms say so explicitly.
• Countries that are excluded: Angola, Austria, Barbados, Belgium, Burkina Faso, Central African Republic, Comoros, Costa Rica, Cuba, Curaçao, Cyprus, Democratic Republic of the Congo, Dutch West Indies, Eritrea, Ethiopia, France, Germany, Greece, Haiti, Iran, Iraq, Israel, Jamaica, Jersey, Lebanon, Liberia, Libya, Mali, Myanmar, Netherlands, Nicaragua, North Korea, Pakistan, Panama, Republic of the Congo, Russia, Rwanda, Saba, Sierra Leone, Somalia, South Sudan, Spain, Statia, St. Maarten, Sudan, Syria, Uganda, Ukraine, United Kingdom, United States of America, Yemen and Zimbabwe with their territories, plus FATF-blacklisted states and any jurisdiction the Anjouan regulator prohibits. This list can be updated.
• A single account: no player may hold more than one.
• People who cannot join: 1Red staff and their relatives, and anyone currently self-excluded.

Your account: your responsibilities

• Accurate identity: register under your legal name and update your details when they change.
• For you only: the account is for personal play, not business or acting for others.
• Not transferable: you cannot sell, give away or pledge the account, its balance or related claims.
• Safe login: credentials are yours to protect; two-factor authentication can be switched on.
• Tax on winnings: whatever your local law requires is your responsibility.

Identity verification

Expect to prove who you are before any payout: 1Red may ask at any time for documents on identity, age, address or where your money comes from. The deadline for providing them is 30 calendar days, after which every transaction on the account stops until the documents are in.

While a check is running, a payout can be held, and the clock for processing it starts when the documents are approved. Sending falsified documents can mean losing both deposits and winnings.

Deposits and withdrawals

• Only your own methods: payments from other people's accounts may be returned to them and linked winnings frozen.
• Thresholds: deposits from €20, withdrawals from €30 up to €10,000 per request, plus daily, weekly and monthly caps linked to your deposits (or the equivalent in other currencies).
• Turnover of deposits: bet each deposit at least three times before cashing out, or processing costs may apply.
• How payouts are sent: 1Red may choose a different method, and card deposits may first be refunded to the card.
• Big wins: amounts above €30,000 may be paid monthly in instalments; progressive jackpots are paid in full.
• Chargebacks: depositing means agreeing not to reverse valid payments.

Our payments page goes into methods and limits.

Bonuses and promotions

Taking a bonus is always your choice. Each offer carries its own conditions on the Promotions page, and these override the general terms if the two differ. A bonus can be refused or cancelled at any point; cancelling removes the bonus and what was won with it but leaves your own money untouched.

Some rules apply to every offer: one bonus at a time, a stake cap while wagering (€5 unless the offer says otherwise), full wagering before bonus winnings can be withdrawn, and one bonus per person, household, device and payment method. Abuse may lead to winnings being cancelled and future bonuses being refused. More on our bonuses page.

Bets, games and errors

• Rules of each game: playing confirms you are familiar with them; they open from within the game.
• Obvious mistakes: wagers or payments confirmed in error may be cancelled or corrected to the right terms.
• Credits made by mistake: they stay the property of 1Red and are taken back.
• Result disputes: the record on the game server overrides what appeared on your screen.

What is not allowed

• Duplicate accounts: including ones opened to repeat welcome offers.
• Cheating: collusion, bug exploitation, bots, scripts or other third-party tools.
• Hedged roulette betting: equal bets on black and red at the same time.
• Payment misuse: chargebacks on valid deposits, or paying with someone else's card or wallet.
• Hiding where you are: VPNs or similar tools to get round country restrictions.
• Commercial play: using the account as a business or for third parties.

Breaking these rules can lead to the account being suspended and related money and winnings being confiscated.

Suspending and closing an account

Missing KYC documents, suspected fraud or a discovered duplicate can each lead to suspension, and duplicates opened to gain an unfair edge are closed permanently. Support will explain your options for a blocked account and handle a request to pay out the remaining balance, except where legal or factual circumstances prevent it.

Either party may end the relationship and close the account at any time. After more than 180 days without a login, and following 30 days' notice, an account is treated as dormant and may be charged 10 USD a month, or the equivalent, as long as it has a positive balance.

Responsible gambling

A self-exclusion for a set period or a permanent one is requested by e-mail to [email protected]. For its whole duration you cannot deposit, gamble, receive promotions or cash out until reactivation; undoing a permanent exclusion involves a 7-day cooling-off period. Read our responsible gambling page.

Complaints and disputes

A complaint is sent by e-mail to [email protected], titled "Complaint", with your details, an account of what happened and the relevant dates. 1Red confirms it within a day, deals with it in English and issues a written ruling no later than 8 weeks after receiving it. All channels are listed on our contact page.

Our liability

The platform is supplied "as is" and purely for entertainment, and you may lose money playing on it. 1Red does not accept responsibility for losses from gambling, for issues with your own hardware or connection, or for technical faults that interrupt play.

The casino is not a bank: balances earn no interest, there is no currency or crypto exchange service, and confirmed blockchain transactions cannot be undone.

Governing law and changes to these terms

Costa Rican law governs the terms, and the courts of Costa Rica have exclusive jurisdiction over disputes. 1Red can amend the terms at any moment; amendments apply once published, and important ones are flagged by e-mail or on the site where possible. Personal data is covered in our privacy policy.