1Red FAQ: Straight Answers About the Casino
Questions players put to 1Red most often, answered by the team behind it: who runs the casino, how accounts and identity checks work, what the bonuses and codes involve, how money moves in and out, and how the app and games work. Anything missing? Write to [email protected] or use live chat.
Found your answer? Head over to the casino.
Visit 1RedAbout the casino
Is 1Red licensed and safe?
1Red runs under License No. ALSI-202410047-F12, issued by the Government of the Autonomous Island of Anjouan, which is an offshore licence. Passwords and optional 2FA protect accounts, payouts follow KYC, and the terms ask players to make sure online gambling is lawful where they live.
Which company is behind 1Red?
TESSERA LIMITED S.R.L., registration number 3-102-913501, registered under Costa Rican law with its address in San Jose, owns and operates 1red.com.
Can 1Red be trusted?
Its operator, licence, payment limits, bonus rules and complaint process are public. Complaints are confirmed within 24 hours and answered in writing within 8 weeks, and payouts are made within published limits.
Where is 1Red not available?
The terms list restricted countries, among them the United States and several European states, plus FATF-blacklisted jurisdictions; see our terms summary. Company facts are on our about page.
Accounts
How is a 1Red account opened?
Click SIGN UP, enter e-mail, password and currency, click NEXT and complete your name, date of birth and phone number. One account covers the casino, live tables and sportsbook.
Who can register?
Adults of 18 or the higher legal age of their jurisdiction, living outside the restricted countries. Proof of age can be requested at any time.
Can I have more than one account?
No, one per player. Extra accounts can be closed and their payouts cancelled; if you lose access, contact support instead of re-registering.
How do I change my details?
E-mail [email protected]; an ID or proof of address may be requested before changes are made. Sign-up is covered on our registration page.
Logging in
How do I sign in?
Click SIGN IN on 1red.com, enter your e-mail and password and click SIGN IN again. The same details work in the app and on mobile.
What do I do if I forget my password?
Use "Forgot Your Password?" in the SIGN IN form, enter your account e-mail and follow the instructions. Check spam if nothing arrives, then contact support.
Why might my account be blocked?
Overdue KYC documents, suspected fraud, duplicate accounts or an active self-exclusion. See our login page for help.
KYC
Why is KYC required?
The licence's anti-money-laundering rules require 1Red to identify whoever receives a payout. A full check happens before the first withdrawal and once deposits pass €2,000.
What documents does 1Red accept?
A government photo ID, a selfie with it and a utility bill or bank statement under three months old, in Latin or Cyrillic script; a video check may be asked for otherwise.
How long does KYC take?
Up to 24 hours, with the result sent by e-mail. During review the status is "Temporarily Approved": you can play and deposit up to €500 in total, but cannot cash out.
Bonuses
What does the welcome bonus include?
225% up to €11,500 + 225 free spins across three deposits of €20 or more, with x40 wagering. Spins are credited daily on BGaming slots, and each bonus must be activated within a day. Terms apply, 18+.
How does bonus wagering work?
Deposit bonuses need x40 within seven days, cashback x3. Slots count 100%, table, live and lottery games 5%, and stakes on welcome bonuses are capped at €2.
Is there a no-deposit bonus code?
No public one. All codes, 1REDFTD, 1RED75, 1RED50, 7RED and SPIN30/60/100, require a deposit. Support or the VIP team may grant individual no-deposit spins with winnings capped at €20 for most players.
Can existing players use codes?
Yes: 1RED75 and 1RED50 for the next deposits, 7RED at weekends and one SPIN code on Wednesdays. All terms are on our bonuses page.
Start the welcome package with your first deposit.
Get 100% up to €10,000 + 100 free spinsx40 wagering, terms apply, 18+.
Paying in
Which deposit methods are there?
Bank cards, e-wallets and twelve cryptocurrencies, depending on your country; your cashier shows the options. Accounts can run in EUR, USD and other fiat or crypto currencies.
What is the lowest deposit?
€20 or the equivalent per transaction; crypto has per-coin minimums such as 20 USDT. 1Red takes no deposit fee, though providers may.
Why is my deposit missing?
It may still be with your provider or waiting for blockchain confirmations; coins sent below the minimum are not credited. Contact [email protected]. Payment details are on our payments page.
Cashing out
How do I withdraw?
After KYC, go to Payments, choose a payout method, enter at least €30 and confirm. Pending requests can be cancelled, and cancelling €75+ can trigger a bonus.
How quickly does 1Red pay?
It depends on verification, method and review. Bank Transfer takes up to 10 banking days in principle; other methods depend on the provider or blockchain.
Why was a withdrawal refused?
Typical reasons: incomplete KYC, a deposit not wagered three times, an active bonus or an amount above your limit. Fix it and resubmit, or ask [email protected].
App
Does 1Red have an app?
Yes, the 1RED Casino web app, added from 1red.com with Chrome on Android, Mac and Windows or Safari on iPhone and iPad.
How do I add it to my phone?
Android: Chrome, three dots, "Install app", "Install". iPhone: Safari, Share, "Add to Home Screen". See our app page.
Games
What games can I play?
Slots, a Live Casino, progressive jackpots and Quick Games, along with Tournaments, a Lottery, Quests and the sportsbook.
How can I check fairness?
Each game displays its rules and theoretical payout percentage inside it, and outcomes are random. Studios include BGaming, NetEnt and Amusnet; see our games page.
Help and safer play
How do I contact 1Red?
Live chat through the round button on the site, or e-mail [email protected] at any time. Details on our contact page.
How can I take a break?
E-mail [email protected] from your registered address to self-exclude for a set period or permanently; chat requests are not processed. Deposits, play and withdrawals stop for the whole period.
Can I close my account?
Yes, both you and 1Red can close an account at any time; write to [email protected]. Self-exclusion works differently, as explained on our responsible gambling page.
Everything else is on the platform itself.
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